Terms of Use

DELIVERY RESTRICTIONS

Right now we’re only delivering to countries within the European Union and the USA. We really appreciate your patience and we will be sending gear to a place near you very soon!

We deliver to consumer customers only.

DELIVERY TIMES

Delivery times depend on where you are in Europe but you can usually depend on seeing your items in 3 to 5 days from the time you placed your order. If EpicTV cannot fulfill your order or if certain products from your order are not available until a later date, then you will be informed about your estimated delivery date.

PAYMENT TERMS

You will be charged applicable Value Added Tax (VAT). All the prices are net prices and include the actual French VAT (20% as of January 2014). We will process your payment immediately when you insert your payment details in the purchase payment page.

SHIPPING

We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, USA and the United Kingdom.

USA EXCLUDED BRANDS

Unfortunately there are some brands which we cannot ship to the USA.

RIGHT OF WITHDRAWAL

You may withdraw your purchase within 14 calendar days after receiving your purchase confirmation email or the actual product.

To do so, you must both contact us and send it back within 14 calendar days of receiving the purchase confirmation email or the actual product. We’re happy to refund your money as soon as we can process the return. Unless restricted by mandatory consumer law, you will be responsible for all the returning costs.

If you use the right of withdrawal, EpicTV retains the right to claim compensation for any damages of the product that do not result from regular testing of the product’s features and functionality. This compensation will be deducted from the refund.

More information at The Returns Page

WARRANTY

Warranties vary with each product and are usually described on a warranty card that you can find included in the packaging.

COMPLAINTS

We carefully check all the items in our shop, but if we have missed something and you receive faulty or damaged items, don’t hesitate to send us an email at: support@epictv.com or speak to us on Live Chat.

TRANSPORT DAMAGES

Please check your items carefully and immediately after receiving them to make sure they haven’t been damaged in transit. If they have, please contact us immediately through Live Chat or by email at: support@epictv.com

MEMBERS TERMS AND CONDITIONS

EpicTV Membership discounts do not apply to the following brands or products: Salomon MTN range. We reserve the right to modify this offer at any time.

Introductory 5€ offer is for one-time use only.

PRE ORDERS

Whether it's brand new season stock or something which we've temporarily run out of sometimes when you purchase from EpicTV it will be a pre-order. This means that we will get it to you as quickly as possible and as soon as we can get our hands on it. We'll let you know throughout the process how long we are expecting it to be and send it out to you the day it arrives. If you know you need something which is being released soon then it is always worth pre-ordering as it ensures that you will get the first batch available. If you have any questions about your pre-order and delivery times please have a chat with our Gear Geeks.

O% VAT FOR BUSINESSES AND PROFESSIONALS

If you are a registered professional or business owner in the EU, you’re entitled to pay 0% VAT on our products. Just add one to your shopping cart and check the box entitled ‘I am a business customer’ on the payment page. Then add your business name and registered VAT number, after we have verified your VAT number the VAT will be deducted.

ORDER CANCELLATION

EpicTV has the right to cancel any order if we suspect you to be a reseller.

10% OFF CLIMBING EQUIPMENT

Valid In Climbing Equipment Category,
Including Climbing Shoes.
One Code Per Purchase.
While Stocks Last.
Valid Until Midnight 30/07

OFFER CONDITIONS

EpicTV has the right to modify or withdraw any offer at any time.