COVID-19: EpicTV Shop is open and online 24/7, with high priority on precautionary measures to ensure staff and customers are safe. 🤘MORE

Shipping Fees

Dear Customer and Climbing friends,

Given the exceptional situation caused by the COVID-19 we want to reassure you that the entire EpicTV Shop/Banana Fingers team is working hard to guarantee our usual operations and minimise the impact for you as much as possible.

The carriers we work with continue to provide their services for domestic and international shipments. There are, for obvious reasons, slight delays on delivery and certain restrictions regarding availably of drop-off/delivery points (Post Offices, Relay Points, etc).

We understand that your local post office could be closed or you can’t leave your house due to the situation. For this reason, as a temporary extension our return period is extended to 100 days

Our customer service team is 100% operational and there to help you with all your needs. Feel free to contact us through our usual channels if you need any help.

Let’s keep up our climbing stoke and remember that this will pass. The crags and gyms will reopen and we hope a summer of climbing is ahead. We’ve got your back. Thank you for continuing to support us.

Remember these steps to protect yourself and others from the Coronavirus:

  1. Prevention - Stay at home.
  2. Hands - Wash them often.
  3. Elbows - Cough into them.
  4. Face - Avoid touching it.
  5. Distance - Keep space between people.


In the meantime we will continue to bring you EPIC climbing content. Keep in touch via social media, and let's stick together!






Shipping fees & info

At EpicTV Shop, we know that nobody likes to wait. That's why we offer you a choice between Royal Mail, DHL and DHL Express to guarantee that all orders will be shipped latest on the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

The map at the top of this page shows the delivery options available to your default delivery destination country.

EXTRA LARGE AND HEAVY ITEMS

Because of the excessively large size of bouldering pads and other products we must impose an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL.

FREE DELIVERY

We offer FREE economy Delivery with our default delivery company to the UK and mainland Europe for all orders of £60, 70€ and over. Nearly all our customers in the EU including UK get their packages within 3 working days, but for some countries it can take longer. And please note that if you live in a rural area (i.e. outside of an urban or city centre) you may experience slightly longer delivery times.

If you spend less than £60 or 70€, there is a flat-rate postage fee of £7.90 or 9.90€ (respectively). You are free to select an alternative delivery company for a small extra charge if one is available.

EXTRA DELIVERY

We also offer DHL Express delivery as an option for the fastest possible delivery. When you place an order before 12pm (GMT+1) it is dispatched the same day and will be delivered to you the very next day in most cases within the Europe. All DHL deliveries are made from Monday to Friday.
The map at the top of the page display the actual delivery time to your country.

Tracking number

We provide a tracking number for each order, and you’ll find it on your email confirmation and in the order detail on your account information page. If the system doesn't recognise your address you may have to enter your shipping info manually. If this is the case, don't sweat! Our handy Gear Geeks can give you the details here.


Shipping fees & info

At EpicTV Shop, we know that nobody likes to wait. That's why we offer you a choice between Royal Mail, DHL and DHL Express to guarantee that all orders will be shipped latest on the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

The map at the top of this page shows the delivery options available to your default delivery destination country.

EXTRA LARGE AND HEAVY ITEMS

Because of the excessively large size of bouldering pads we must impose an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL.

FREE delivery

We offer FREE Quick Delivery to the UK and mainland Europe for all orders of £60 or 70€ and over, which means you’ll normally get your order in 3 working days or less. Nearly all our customers in the EU including UK get their packages within 3 working days, but for some countries it can take longer. And please note that if you live in a rural area (i.e. outside of an urban or city centre) you may experience slightly longer delivery times.

If you spend less than £60 or 70€, there is a flat-rate postage fee of £7.90 or 9.90€ (respectively). You are free to select an alternative delivery company if one is available.

EXTRA DELIVERY

We also offer DHL Express delivery as an option for the fastest possible delivery. When you place an order before 12pm (GMT+1); it is dispatched the same day and will be delivered to you the very next day in most cases within the Europe.The map at the top of the page display the actual delivery time to your country.

Custom fees and import tax

When shipping to Europe outside the EU, please be aware that you may be subject to customs fees or import taxes based on the contents and value of your order, discount/store credit or any special promotion will not be included on the export tax document, please make sure to control the total of your order without the discount to calculate potential import tax.

The prices displayed in our Shop include a default VAT, which is 20% of the original value. Don’t worry, this will be removed during the checkout process. However, any additional fees or charges that occur over the importation process must be covered by you.

If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. Sometimes this doesn't happen, and the driver may ask for a payment of the taxes and Customs Clearance Fees upon delivery.

When shipping outside of the EU your package will be subject to not only customs and import duty but often a layover at the customs depot. EpicTV Shop and our shipping partners cannot control this process and it could mean your package takes longer than expected to arrive. The shipping time given does not include any layover or delay caused by customs processing.

We are happy to be able to offer express delivery service with DHL Express as an option for the fastest possible delivery of your order, if you select it.

Please note: You are responsible for any import duties or handling fees which may apply in your country. If any fees are applied and you refuse delivery then the cost of getting the package returned to us will be deducted from your refund

Tracking number

We provide a tracking number for each order, and you’ll find it on your email confirmation and in the order detail on your account information page. If the system doesn't recognise your address you may have to enter your shipping info manually. If this is the case, don't sweat! Our handy Gear Geeks can give you the details here.


USA & Canada Shipping Information

We now offer free shipping to the US and Canada on all orders over 150 USD or 200 CAD.

If you’re ordering from across the pond, expect 5-6 business day depending on whether you choose Royal Mail or DHL Express shipping at a charge of 20€ for orders under 150 USD or 20€ for orders under 200 CAD. Thanks for choosing EpicTV!

At EpicTV Shop, we know that nobody likes to wait. That's why use La Poste Colissimo to guarantee that all orders will be shipped the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

Although we can't guarantee same-day shipping, we do endeavour to get all orders packaged and shipped as soon as we are able to. If you require an order urgently, contact us via LiveChat before 12 GMT+1, Monday to Friday, with your request and order number, and we will do our best to get your package shipped that day.

The map at the top of this page shows the delivery options available to your default delivery destination country.

EXTRA LARGE AND HEAVY ITEMS

Because of the excessively large size of bouldering pads we must impose an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL.

Products We Can’t Send to the USA

Due to customs regulations, we are unable to ship liquids, such as spray-on chalk, to the USA.

Custom and import tax

Please be aware that you may be subject to customs fees or import taxes based on the contents and value of your order, discount/store credit or any special promotion will not be included on the export tax document, please make sure to control the total of your order without the discount to calculate potential import tax

We have no control over any customs charges you may incur, so we can’t advise you on how much they might be. Subsequently, we are unable to reimburse you for any customs fees or import taxes you are subject to, whatever the circumstances.

If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. Sometimes this doesn't happen so if Colissimo or DHL delivery shows up asking for money, you can safely assume it's taxes. It is a criminal act to provide false information in a customs document. Please do not ask us to say that your order is a gift, state a lesser value or inaccurately describe the contents.

When shipping outside of the EU your package will be subject to not only customs and import duty but often a layover at the customs depot. EpicTV Shop and our shipping partners cannot control this process and it could mean your package takes longer than expected to arrive. The shipping time given does not include any layover or delay caused by customs processing.

We are happy to be able to offer express delivery service with DHL Express as an option for the fastest possible delivery of your order, if you select it.

Please note: You are responsible for any import duties or handling fees which may apply in your country. If any fees are applied and you refuse delivery then the cost of getting the package returned to us will be deducted from your refund

Currency and VAT Information

All prices for US customers are displayed as and will be charged in US dollars. Your bank may also charge you for the transaction, as we are based outside of the US. In this case you will be responsible for paying this fee. The prices displayed in US dollars don't include any VAT. As mentioned previously, any customs fees and import duties that occur over the importation process must be covered by you.

Tracking number

We provide a tracking number for each order, and you’ll find it on your email confirmation and in the order detail on your account information page. If the system doesn't recognise your address you may have to enter your shipping info manually. If this is the case, don't sweat! Our handy Gear Geeks can give you the details here.


Rest of World Shipping Information

If you are looking to buy from outside Europe & USA - great news, we now ship worldwide*!

At EpicTV Shop, we know that nobody likes to wait. That's why we use DHL and Royal Mail to guarantee that all orders will be shipped the latest next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

Although we can't guarantee same-day shipping, we do endeavour to get all orders packaged and shipped as soon as we are able to. If you require an order urgently, your best bet is to select the DHL Express shipping options.

To give you an idea of when you can expect your parcel across the globe, it can take up to 5-9 days for deliveries to Australia, 7-9 days for Japan, and 6-8 days for deliveries to New Zealand by regular Royal Mail and DHL Express. Please note that depending on your shipping location ( remote area ) some extra delay can be caused on the delivery

The map at the top of this page shows the delivery options available to your default delivery destination country.

EXTRA LARGE AND HEAVY ITEMS

Because of the excessively large size of bouldering pads we must impose an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL.

Custom and import tax

Please be aware that you may be subject to customs fees or import taxes based on the contents and value of your order, discount/store credit or any special promotion will not be included on the export tax document, please make sure to control the total of your order without the discount to calculate potential import tax

We have no control over any customs charges you may incur, so we can’t advise you on how much they might be. Subsequently, we are unable to reimburse you for any customs fees or import taxes you are subject to, whatever the circumstances.

If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. Sometimes this doesn't happen so if the Colissimo guy shows up asking for money, you can safely assume it's taxes. It is a criminal act to provide false information in a customs document. Please do not ask us to say that your order is a gift, state a lesser value or inaccurately describe the contents

When shipping outside of the EU your package will be subject to not only customs and import duty but often a layover at the customs depot. EpicTV Shop and our shipping partners cannot control this process and it could mean your package takes longer than expected to arrive. The shipping time given does not include any layover or delay caused by customs processing.

We are happy to be able to offer express delivery service with DHL Express as an option for the fastest possible delivery of your order, if you select it.

Please note: You are responsible for any import duties or handling fees which may apply in your country. If any fees are applied and you refuse delivery then the cost of getting the package returned to us will be deducted from your refund

Tracking number

We provide a tracking number for each order, and you’ll find it on your email confirmation and in the order detail on your account information page. If the system doesn't recognise your address you may have to enter your shipping info manually. If this is the case, don't sweat! Our handy Gear Geeks can give you the details here.

*Worldwide Shipping

We currently ship to all the countries listed in the table and we will soon be shipping to your country too. If the shipping rates is visible for your country on the little delivery info map we will delivered to you

Transport damage

Please make sure you check your delivery immediately upon receipt for completeness and possible damage. It is best to note any deficiencies in writing to the delivery provider upon receipt. The next step is to let our team know about the damage using the info on our Contact us page.

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