Shipping Fees

SHIPPING FEES & INFO

At EpicTV Shop, we know that nobody likes to wait. That's why we guarantee that all orders will be shipped the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

If you require an order urgently, contact us via LiveChat before 14:30 CET, Monday to Friday, with your request and order number, and we will do our best to get your package shipped that day.

Free 3-DAY DELIVERY

We offer FREE Quick Delivery to the UK and mainland Europe for all orders of 50€ and over, which means you’ll normally get your order in 3 days or less. Nearly all our customers in the UK & EU get their packages within 3 days, but for some countries it can take longer. Check out our delivery map on the right to make sure.

If you spend less than £40, 50€ or 450 SEK, there is a flat-rate postage fee of £7.90, 9.90€ or 95 SEK (respectively).

48-HOUR DELIVERY

If you need your order in under three days, we offer 48-hour Super Quick Delivery to the EU for 35€. Your order is guaranteed to be with you in 48 hours of the next working day.

24-HOUR DELIVERY

We also offer our 24-Hour Gotta-Have-It-Now Delivery for 45€. Guaranteed to be in your hands within 24 hours of the next working day (for orders in France only, but if you’re not in France, contact us for other options).

TRACKING NUMBER

We provide a tracking number for each order, and you’ll find it on your confirmation - or you can find it here. If there is no tracking number, get in touch with us and we can sort it out. Sometimes if the UPS system doesn't recognise the address then we'll have to make your shipping info manually, don't panic just chat with our Gear Geeks here to get the details.

The UPS Guy Is Our Friend!

We’re proud to use UPS to handle all our international and internal shipping. With UPS, your package is insured against theft and loss as standard, plus you’re provided with tracking information that tells you where your package is at all times and when it will arrive. They never leave you hanging and always take good care of your gear, that’s for sure.

SHIPPING FEES & INFO

At EpicTV Shop, we know that nobody likes to wait. That's why we guarantee that all orders will be shipped the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

If you require an order urgently, contact us via LiveChat before 14:30 CET, Monday to Friday, with your request and order number, and we will do our best to get your package shipped that day.

Free 3-DAY DELIVERY

We offer FREE Quick Delivery to mainland Europe for all orders of 50€ and over, which means you’ll normally get your order in 3 days or less. Nearly all our customers in Europe get their packages within 3 days, but for some countries it can take longer. Check out our delivery map on the right to make sure.

If you spend less than 50€, 50 CHF or 450 NOK there is a flat-rate postage fee of 9.90€, 9.90 CHF or 95 NOK (respectively).

48-HOUR DELIVERY

If you need your order in under three days, we offer 48-hour Super Quick Delivery to Europe for 35€. Your order is guaranteed to be with you in 48 hours of the next working day.

CUSTOMS FEES AND IMPORT TAX

When shipping to Europe outside the EU (e.g. Switzerland, Serbia or Norway), please be aware that you may be subject to Customs fees and import taxes based on the contents and value of your order. Customs clearance fees are charged by the Customs or UPS for processing the importation of your order.

The prices displayed in our Shop include a default VAT, which is 20% of the original value. Don’t worry, this will be removed during the checkout process. However, any additional fees or charges that occur over the importation process must be covered by you.

If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. Sometimes this doesn't happen, and the UPS driver may ask for a payment of the taxes and Customs clearance fees upon delivery.

TRACKING NUMBER

We provide a tracking number for each order, and you’ll find it on your confirmation - or you can find it here. If there is no tracking number, get in touch with us and we can sort it out. Sometimes if the UPS system doesn't recognise the address then we'll have to make your shipping info manually, don't panic just chat with our Gear Geeks here to get the details.

The UPS Guy Is Our Friend!

We’re proud to use UPS to handle all our international and internal shipping. With UPS, your package is insured against theft and loss as standard, plus you’re provided with tracking information that tells you where your package is at all times and when it will arrive. They never leave you hanging and always take good care of your gear, that’s for sure.

USA Shipping Information

We’re excited to announce that we now ship to the United States! If you’re ordering from across the pond, standard 5-day shipping from our quaint little home at the foot of the Mont Blanc has a flat-rate fee of 35 USD. Thanks for your custom!

At EpicTV Shop, we know that nobody likes to wait. We also hate to think that all of our gear and clothing is sat on the shelves, when it should be keeping mountaineers warm and dry in the high mountains, or protecting climbers indoor and out across the globe. That's why we guarantee that all orders will be shipped the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

Although we can't guarantee same-day shipping, we do endeavour to get all orders packaged and shipped as soon as we are able to. If you require an order urgently, contact us via LiveChat before 14:30 CET, Monday to Friday, with your request and order number, and we will do our best to get your package shipped that day.

Customs and Import Tax

Please be aware that you may be subject to customs fees or import taxes based on the contents and value of your order. If your total order value is under $200, will not have to pay import tax, but any additional fees or charges that occur over the importation process must be covered by you.
We have no control over any customs charges you may incur, so we can’t advise you on how much they might be. Subsequently, we are unable to reimburse you for any customs fees or import taxes you are subject to, whatever the circumstances.
If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. Sometimes this doesn't happen so if the UPS guy shows up asking for money, you can safely assume it's taxes.
It is a criminal act to provide false information in a customs document. Please do not ask us to say that your order is a gift, state a lesser value or inaccurately describe the contents.
For more information on customs processes and guidelines on importation charges, visit this website: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/. It’s really helpful!

Currency and VAT Information

All prices for US customers are displayed as and will be charged in US dollars. Your bank may charge you for the transaction, as we are based outside of the US, and if this is the case, you will be responsible for paying the fee.
The prices displayed include European VAT, which is 20% of the original value. Don’t worry, this will be removed during the checkout process.

Items and Products We Can’t Send

Due to customs regulations, we are unable to ship liquids, such as spray-on chalk, to the USA.

Happy shopping!