Shipping Fees

SHIPPING FEES & INFO

At EpicTV Shop, we know that nobody likes to wait. That's why we guarantee that all orders will be shipped the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

Free 3-DAY DELIVERY

We offer FREE Quick Delivery to the UK and mainland Europe for all orders of £80, 100€ or 900 SEK and over, which means you’ll normally get your order in 3 days or less. Nearly all our customers in the EU including UK get their packages within 3 days, but for some countries it can take longer. Check out our delivery map on the right to make sure. And please note that if you live in a rural area (i.e. outside of an urban or city centre) you may experience slightly longer delivery times.

If you spend less than £80, 100€ or 900 SEK, there is a flat-rate postage fee of £7.90, 9.90€ or 95 SEK (respectively).

48-HOUR DELIVERY

If you need your order in under three days, we offer 48-hour Super Quick Delivery to the EU for 35€. Your order is guaranteed to be with you in 48 hours of the next working day.

24-HOUR DELIVERY

We also offer our 24-Hour Gotta-Have-It-Now Delivery for 45€. Guaranteed to be in your hands within 24 hours of the next working day (for orders in France only, but if you’re not in France, contact us for other options).

UPS COLLECTION POINT

You're not at home during the working day to receive your package? You can choose a collection point to pick up your package at a time that's convenient for you for deliveries to the following countries: UK, Germany, France, Italy, Spain, Netherlands, Belgium, Luxembourg, Poland, Austria, Sweden, Norway, Denmark and Finland.

UPS has partnered with local businesses to offer collection points that are open during weekend and evening hours. Select a nearby UPS collection point during checkout to collect your delivery when it suits your schedule. Just remember to have an official form of identification to prove you are the package's recipient.

TRACKING NUMBER

We provide a tracking number for each order, and you’ll find it on your confirmation - or you can find it here. If there is no tracking number, get in touch with us and we can sort it out. Sometimes if the UPS system doesn't recognise the address then we'll have to make your shipping info manually, don't panic just chat with our Gear Geeks here to get the details.

SHIPPING FEES & INFO

At EpicTV Shop, we know that nobody likes to wait. That's why we guarantee that all orders will be shipped the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

If you require an order urgently, contact us via LiveChat before 14:30 CET, Monday to Friday, with your request and order number, and we will do our best to get your package shipped that day.

Free 3-DAY DELIVERY

We offer FREE Quick Delivery to mainland Europe also outside the EU for all orders of 100€, 100CHF or 900 NOK and over, which means you’ll normally get your order in 3 days or less. Nearly all our customers in Europe get their packages within 3 days, but for some countries it can take longer. Check out our delivery map on the right to make sure. And please note that if you live in a rural area (i.e. outside of an urban or city centre) you may experience slightly longer delivery times.

If you spend less than 100€, 100 CHF or 900 NOK there is a flat-rate postage fee of 9.90€, 9.90 CHF or 95 NOK (respectively).

48-HOUR DELIVERY

If you need your order in under three days, we offer 48-hour Super Quick Delivery to Europe for 35€. Your order is guaranteed to be with you in 48 hours of the next working day.

CUSTOMS FEES AND IMPORT TAX

When shipping to Europe outside the EU (e.g. Switzerland, Serbia or Norway), please be aware that you may be subject to Customs fees and import taxes based on the contents and value of your order. Customs clearance fees are charged by the Customs or UPS for processing the importation of your order.

The prices displayed in our Shop include a default VAT, which is 20% of the original value. Don’t worry, this will be removed during the checkout process. However, any additional fees or charges that occur over the importation process must be covered by you.

If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. Sometimes this doesn't happen, and the UPS driver may ask for a payment of the taxes and Customs clearance fees upon delivery.

UPS COLLECTION POINT

You're not at home during the working day to receive your package? If you're based in Norway, you can choose a collection point to pick up your package at a time that's convenient for you. UPS has partnered with local businesses to offer collection points that are open during weekend and evening hours. Select a nearby UPS collection point during checkout to collect your delivery when it suits your schedule. Just remember to have an official form of identification to prove you are the package's recipient.

TRACKING NUMBER

We provide a tracking number for each order, and you’ll find it on your confirmation - or you can find it here. If there is no tracking number, get in touch with us and we can sort it out. Sometimes if the UPS system doesn't recognise the address then we'll have to make your shipping info manually, don't panic just chat with our Gear Geeks here to get the details.

USA Shipping Information

If you’re ordering from across the pond, 5-6 business day shipping from our quaint little home at the foot of the Mont Blanc has a flat-rate fee of 40 USD. Thanks for your custom!

At EpicTV Shop, we know that nobody likes to wait. We also hate to think that all of our gear and clothing is sat on the shelves, when it should be keeping mountaineers warm and dry in the high mountains, or protecting climbers indoor and out across the globe. That's why we guarantee that all orders will be shipped the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

Although we can't guarantee same-day shipping, we do endeavour to get all orders packaged and shipped as soon as we are able to. If you require an order urgently, contact us via LiveChat before 14:30 CET, Monday to Friday, with your request and order number, and we will do our best to get your package shipped that day.

Customs and Import Tax

Please be aware that you may be subject to customs fees or import taxes based on the contents and value of your order. If your total order value is under $200, you will not have to pay import tax, but any additional fees or charges that occur over the importation process must be covered by you.

We have no control over any customs charges you may incur, so we can’t advise you on how much they might be. Subsequently, we are unable to reimburse you for any customs fees or import taxes you are subject to, whatever the circumstances.

If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. Sometimes this doesn't happen so if the UPS guy shows up asking for money, you can safely assume it's taxes. It is a criminal act to provide false information in a customs document. Please do not ask us to say that your order is a gift, state a lesser value or inaccurately describe the contents.

Currency and VAT Information

All prices for US customers are displayed as and will be charged in US dollars. Your bank may also charge you for the transaction, as we are based outside of the US. In this case you will be responsible for paying this fee. The prices displayed in US dollars don't include any VAT. As mentioned previously, any Customs fees and import duties that occur over the importation process must be covered by you.

UPS Collection Point

You're not at home during the working day to receive your package? You can choose a collection point to pick up your package at a time that's convenient for you. UPS has partnered with local businesses to offer collection points that are open during weekend and evening hours. Select a nearby UPS collection point during checkout to collect your delivery when it suits your schedule. Just remember to have an official form of identification to prove you are the package's recipient.

Products We Can’t Send to the USA

Due to customs regulations, we are unable to ship liquids, such as spray-on chalk, to the USA. Because of the prohibitively large size we also don’t ship bouldering crash pads overseas. As a rule of thumb if a product has its price in Euros when the currency is set to US dollars then it currently cannot be shipped to the USA.