Shipping Fees

All orders for in-stock items placed before 1pm on a working day (weekdays excluding public holidays) are dispatched the same day. We will send a confirmation email as soon as your order is dispatched. You can log-in to the EpicTV Shop website at any time to check the status of your order.

Wherever possible we use DPD Tracked as a delivery method. We will email a tracking number as soon as your order is dispatched. This will allow you to track your order at multiple stages of the delivery process. Once your order is in the hands of DPD you will receive email and sms (if a mobile phone number is provided) updates about the delivery status of your order.

CLICK&COLLECT

Please wait for the email confirmation that your order is ready and read our covid guidelines in the collection email before dropping by.

We are now offering Click & Collect from our warehouse in Bristol 10am-5pm 7 days a week. This is free of charge and will be available for collection immediately after your order is placed. All of our stock is kept in our Bristol warehouse. The address is Banana Fingers Unit 8, Whitehall Trading Estate, Gerrish Avenue, Bristol, BS5 9DF, United Kingdom.

FREE RM 48 TRACKED

If the total value of your order is over £60 shipping by RM 48 Tracked. (1* days) is free. For smaller orders it costs £4.00

DPD TRACKED STANDARD

We offer DPD Tracked Standard (1* days) for smaller costs of £1.50

* DPD delivery can take 1 extra day to deliver your order to this area postcode: Aberdeen B31 - AB35/AB41 - AB54, Northern Highlands AB36 - AB38/AB55 - AB56/KW0 - KW14/HS1 - HS9/IV1 - IV63, Argyll FK17 - FK21/KA28/PA20 - PA78/PH30 - PH31/PH34 - PH44/PH49 - PH50, Arran KA27, Orkney Shetland KW15 - KW17, Dundee PH15 - PH18, Orkney Shetland ZE1 - ZE3

ROYAL MAIL TRACKED NEXT DAY

The Royal Mail Tracked Next day delivery service is available for £8 (orders under £60), £7 (orders over £60). If your order weighs over 15 kg a 24Hr courier service will be used. We will ensure that your order is dispatched the same day so long as it is received on a working day (mon-fri excluding public holidays) before 1pm.

TRANSPORT DAMAGE

Please make sure you check your delivery immediately upon receipt for completeness and possible damage. It is best to note any deficiencies in writing to the delivery provider upon receipt or refuse the delivery if this one is badly damaged. The next step is to let our team know about the damage using the info on our Contact us page.

At EpicTV Shop, we know that nobody likes to wait. That's why we offer you several choices between Royal Maill, DPD and DHL Express, with some add-on service elements depending on the destination country, to guarantee that all orders will be shipped latest on the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase.

The map at the top of this page shows the delivery options available to your default delivery destination country. You can view shipping costs to other countries than your current online location by clicking on any other country on the map.

DPD FREE DELIVERY

We offer FREE Delivery to Europe for all orders above 70€, which means you’ll normally get your order in 4-5 days. Nearly all our customers in the EU get their packages within 4-5 days, but for some countries it can take longer.

Check out our delivery map at the top of the page to confirm the delivery time. And please note that if you live in a rural area (i.e. outside of an urban or city centre) you may experience slightly longer delivery times.

DHL AND DPD ECONOMY AND EXPRESS (WHERE AVAILABLE)
DHL and DPD Economy delivery

We offer DHL or DPD Economy delivery as a low cost option for delivery to those EU countries that don’t have the DHL Full Service option. Nearly all our customers in the EU and The UK get their packages within 3 working days using this economy service, but for some countries it can take longer. And please note that if you live in a rural area (i.e. outside of an urban or city center) you may experience slightly longer delivery times. All DHL deliveries are made from Monday to Friday. The map at the top of the page displays the average delivery times to your particular country.

Orders that are shipped to EU countries where the DHL an DPD Full Service option is not available will be billed VAT-free in the shop (we take out the VAT amount from the final total amount payable as soon as you add a shipping address for one of these countries), but your order will be still be subject to the usual VAT plus some DHL service charges when it arrives in your country, and DHL will contact you for payment just before delivery. They then clear the EU customs on your behalf and deliver the package to you.

DHL Express delivery

We DHL offer Express delivery as an option for a fastest delivery to those EU countries that don’t have the DHL Full Service Express option. When you place an order before 12pm (GMT) it is dispatched the same day and will be delivered to you the very next day in most cases within Europe and the UK. All DHL deliveries are made from Monday to Friday. The map at the top of the page displays the average delivery times to your particular country.

Orders that are shipped to EU countries where the DHL Full Service option is not available will be billed VAT-free in the shop (we take out the VAT amount from the final total amount payable as soon as you add a shipping address for one of these countries), but your order will be still be subject to the usual VAT plus some DHL service charges when it arrives in your country, and DHL will contact you for payment just before delivery. They then clear the EU customs on your behalf and deliver the package to you

DHL AND DPD FULL SERVICE ECONOMY AND EXPRESS (WHERE AVAILABLE)
FULL SERVICE ECONOMY

In order to continue providing convenient, hassle-free deliveries within the EU from our Bristol warehouse also after Brexit, we have added DHL Full Service Economy delivery as an option for a small fee to all EU countries.

When you select DHL Full Service Economy, we collaborate with DHL to deal with all border formalities, such as VAT payment, completely on your behalf and you’ll get door-to-door delivery service just like before*. We continue to cover your normal VAT obligation as part of the price of the product in the shop, just like before Brexit.

Nearly all our customers in EU and the UK get their Full Service Economy deliveries within 3 working days, but for some countries it can take longer. All DHL deliveries are made from Monday to Friday.

FULL SERVICE EXPRESS

In order to continue providing convenient, hassle-free deliveries within the EU from our Bristol warehouse also after Brexit, we have added DHL Full Service Express delivery as an option to most EU countries. When you select DHL Full Service Express, we collaborate with DHL to deal with all border formalities, such as VAT payment, completely on your behalf and you’ll get express door-to-door delivery service just like before*. We continue to cover your normal VAT obligation as part of the price of the product in the shop, just like before Brexit.

When you place an order before 12pm (GMT) it is dispatched the same day and will be delivered to you the very next day in most cases within Europe and the UK. All DHL deliveries are made from Monday to Friday.

More DHL Express delivery time information here

* This level of service is also known as “DDP (Incoterms 2020)” by the logistics pros.

SHIPPING OF LIGHT, HEAVY AND EXTRA HEAVY ITEMS

For details on delivery costs to your country for heavy and extra heavy orders, please refer to the above map.

To calculate International shipping costs we divide orders into three categories, light, heavy and very heavy. You can place as many 'light' items in your cart as you like (this includes most of the products: shoes, harnesses, clothing, hardware etc) and we will still consider your order 'light'. However, if you place a rope or a hangboard - which are shipped as ‘heavy’ products - in your cart, the order will be considered 'heavy'. If you place more than one heavy item in your cart your order will be considered ‘extra heavy'. We suggest contacting us for a more accurate shipping quote if your order falls into this category.

Because of the excessively large size and shipping cost of bouldering pads we must apply an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL.

All available shipping options and costs for each country are detailed on the above map.

REDUCED RATE DELIVERY SERVICES FOR QUALIFYING ORDERS

We offer reduced rate economy delivery with the default delivery company’s service (Royal Mail or DHL Economy depending on the destination country) to the UK and mainland Europe for all orders of £60 or 70€ and over. Nearly all our customers in the EU get their packages within 3 working days and in the UK within 1-2 days, but for some countries it can take longer. And please note that if you live in a rural area (i.e. outside of an urban or city center) you may experience slightly longer delivery times.

To Greece, Hungary and Slovakia the minimum order value to qualify for the reduced rate economy delivery with our default delivery service is 100€.

If you spend less than the amount that qualifies for a reduced delivery rate, a country and service level specific flat-rate fee will apply to your order. Please see the above map for the specific rates for your destination country and order type.

You are free to select any one of the available alternative delivery companies and service levels for extra charge regardless of the value of your order. We’ve made effort to keep the extra charges to a minimum. We have negotiated reduced rates with the delivery companies, and in many cases we are covering part of the actual delivery cost on your behalf. The above map details the available services and the fees for your destination country.

Please see more information about each of the available service levels below.

TRANSPORT DAMAGE

Please make sure you check your delivery immediately upon receipt for completeness and possible damage. It is best to note any deficiencies in writing to the delivery provider upon receipt or refuse the delivery if this one is badly damaged. The next step is to let our team know about the damage using the info on our Contact us page.

To calculate International shipping costs (all countries outside Europe) we divide orders into three categories, light, heavy and very heavy. You can place as many 'light' items in your cart as you like (this includes shoes, harnesses, clothing, hardware etc) and we will still consider your order 'light'. However if you place a rope or hangboard in your cart it will be considered 'heavy'. If you place multiple heavy items in your cart your order will be classed as 'very heavy'. We suggest contacting us for a more accurate shipping quote if your order falls into this category.

ROYAL MAIL INTERNATIONAL TRACKED

This service costs £12.00 and is only available for light orders. If you choose this service and your order weighs over 2kg we will automatically upgrade you to DHL Express. The estimated delivery time for this service is 5-7 working days. Your order will be passed on to the domestic post service in your country. In busy periods this service can take longer than estimated. Please note that when there are delays there is no way for us to speed up delivery. For this reason, if it is critical that you receive your order quickly we suggest opting for DHL.

DHL EXPRESS WORLDWIDE

DHL describe this as a next day delivery service 'wherever possible'. Deliveries to certain time-zones or very remote areas may take slightly longer. Please note that for same day despatch by DHL Express we need to receive your order by 1pm. Light Orders £20.00 Heavy Orders £50.00 Very Heavy Orders £120.00

More DHL Express delivery time information here

**Please note: DHL do not ship to Russia**. We can only send orders to Russia using Royal Mail which has a 2KG weight limit meaning that larger orders will have to be split into multiple packages. We will always be in contact with you first before making any changes to the shipping of your order. If you have placed an order to Russia with DHL shipping selected, do not panic, we will be in touch very soon.

Update: We are no longer able to send **Patagonia** products to destinations outside of Europe. We are also unable to fulfill sales of **La Sportiva** into the USA. If your order includes a **La Sportiva** or **Patagonia** product we will get in touch to suggest possible alternatives before shipping your order.

CUSTOM AND IMPORT TAX

Please be aware that you may be subject to customs fees or import taxes based on the contents and value of your order, discount/store credit or any special promotion will not be included on the export tax document, please make sure to control the total of your order without the discount to calculate potential import tax.

Depending on the country you are living in custom agency can also add extra tax for the shipping at the delivery. We at EpicTV Shop aim to offer the best shipping rates available. The shipping rate displayed on the customs documents that are packed with your influence the total value of your order, and may influence the total import tax or duties that apply to your order. We suggest checking with your local customs office customer service for more details on the local rules in your country.

We have no control over any customs charges you may incur, so we can’t advise you on how much they might be. Subsequently, we are unable to reimburse you for any customs fees or import taxes you are subject to, whatever the circumstances. If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. The shipping time given does not include any layover or delay caused by customs processing.

When shipping outside of the EU your package will be subject to not only customs and import duty but often a layover at the customs depot. EpicTV Shop and our shipping partners cannot control this process and it could mean your package takes longer than expected to arrive. The shipping time given does not include any layover or delay caused by customs processing.

We are happy to be able to offer express delivery service with DHL Express as an option for the fastest possible delivery of your order, if you select it.

**Please note: You are responsible for any import duties or handling fees which may apply in your country. If any fees are applied and you refuse delivery then the cost of getting the package returned to us will be deducted from your refund**

TRANSPORT DAMAGE

Please make sure you check your delivery immediately upon receipt for completeness and possible damage. It is best to note any deficiencies in writing to the delivery provider upon receipt or refuse the delivery if this one is badly damaged. The next step is to let our team know about the damage using the info on our Contact us page.

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