30 day Epic Exchange & Return Policy

You can return/exchange an order with EpicTV Shop, for any reason, within 30 calendar days of the order's arrival.

Return Exceptions

Due to certain provisions of the Labour Code, we are absolutely unable to refund or exchange any kind of personal protective equipment. Personal protective equipment includes snow and climbing gear such as slings, ropes, harnesses, carabiners, awnings, helmets, descenders, blockers, cleats, pulleys, belts, ice screws, camming devices, quickdraws and anything else designed to be used for personal protection or protection from falls. We are unable to accept returns or provide refunds for any personal safety equipment purchased from EpicTV Shop because (as stated in article Article R233-155 of the Labour Code) it's illegal to resell used safety products. And once something has left our warehouse there's just no way for us to tell whether it's been used or not.

State of Return

All returned items must be in a suitable condition so as to be resold as new. The product must show no signs of use, and all original packing must be undamaged and unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product and its packaging is not returned in a suitable condition, we reserve the right to refuse the return.

Return/Exchange

To return or exchange an item, you must send the product back to us within 30 calendar days of the date it was received by you. You are responsible for the cost of all returns and exchanges unless restricted by mandatory consumer law (e.g. if you have received the wrong product).

If you would like to exchange your order for a different size, please make an exchange. If your requested exchange is in stock, it will be shipped to you the same day that we receive your return. In the event that your requested exchange is out of stock, we will process your exchange as a refund instead.

If you checked out as a guest and would like to return or exchange your order for a different size, please follow the procedure below.

Warranty Policy

Here are two simple steps to returning your products under warranty with EpicTV:

1. Before making any return please email us at support@epictv.com, please put your order number in the subject bar so that we can track your progress easily. Send us the detail of the issues and please include the following pictures.

Example: Shoe’s

1.A photo that clearly shows the fault
2.A side photo of each shoes
4.A photo of the top of the shoe/s
4.A photo of the sole of each shoes
5.A photo of the size label

This way we can work out what the problem is and whether a return will be possible. Any items sent back for warranty without prior contact will not be accepted.

2. Once the warranty is approved a EpicTV agent will send you the return information. At this point you can post the product back to us.

Warranty Exceptions

Damage

If a product is damaged due to poor care or improper use, we will be unable to warranty it.

Loss and Theft

Products that have been lost or stolen are not covered under warranty.

Altered Products

Customised items cannot be warrantied because they have been adapted from their original state.

If you have any questions, don’t hesitate to send an email to support@epictv.com or directly via CHAT NOW. We’re happy to guide you through the process and help with any issues you might have.