Didn’t like your product or Would Prefer a Different Size?
You can return/exchange an order with EpicTV Shop, for any reason, within 14 calendar days of the order's arrival.
To return or exchange an item, you must send the product back to us within 14 calendar days of the date it was received by you. You are responsible for the cost of all returns and exchanges unless restricted by mandatory consumer law (e.g. if you have received the wrong product).
If you would like to exchange your order for a different size, please make an exchange. If your requested exchange is in stock, it will be shipped to you the same day that we receive your return. In the event that your requested exchange is out of stock, we will process your exchange as a refund instead.
To return/exchange a product, please follow the appropriate procedure below.
State of Return
All returned items must be in a suitable condition so as to be resold as new. The product must show no signs of use, and all original packing must be undamaged and unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product and its packaging is not returned in a suitable condition, we reserve the right to refuse the return.
Due to certain provisions of the Labour Code,we are absolutely unable to refund or exchange any kind of personal protective equipment.Personal protective equipment includes snow and climbing gear such as slings, ropes, harnesses, carabiners, awnings, helmets, descenders, blockers, cleats, pulleys, belts, ice screws, camming devices, quickdraws and anything else designed to be used for personal protection or protection from falls. We are unable to accept returns or provide refunds for any personal safety equipment purchased from EpicTV Shop because (as stated in article Article R233-155 of the Labour Code) it's illegal to resell used safety products. And once something has left our warehouse there's just no way for us to tell whether it's been used or not.
We are unable to accept returned products that have been adapted or customised.
Here are three simple steps to returning your products under warranty with EpicTV:
1. Please contact us at firstname.lastname@example.org before you return a product under warranty. This way we can work out what the problem is and whether a return will be possible. You may be asked to provide images of your item to communicate the problems or issues you have. Please put your order number in the subject bar so that we can track your progress easily. Any items sent back for warranty without prior contact will not be accepted.
2. Print out and complete a return form. For this, you’ll need your order number, and you’ll need to explain the problem in detail so we can communicate with the manufacturer and resolve the issue as soon as possible.
3. Post the product back to us with the return form. You’ll find return shipping instructions on your original postage label. Please make sure your product is in a clean and reasonable state as this will make it easier to warranty. Some warranties can take between six to eight weeks complete. If the seller is not at fault, you will be responsible for all postage charges.
If a product is damaged due to poor care or improper use, we will be unable to warranty it.
Loss and Theft
Products that have been lost or stolen are not covered under warranty.
Customised items cannot be warrantied because they have been adapted from their original state.
If you have any questions, don’t hesitate to send an email to email@example.com. We’re happy to guide you through the process and help with any issues you might have.