100 day Epic Return Policy


Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind?
Don’t worry! Send it back for any reason within 100 calendar days of the order's arrival and we'll refund it.


Return Process

To return an item, please fill out the returns section below with your 6 digit order number and your email address which is included with every order. You must send the item back to us within 100 calendar days of the date it was received by you.

Please make sure to return everything unused, as new with original labels/tags and with all original packing undamaged or unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product, including its packaging, is not returned in a suitable condition, we reserve the right to refuse the return.

You are responsible for the cost of all returns to our warehouse in the UK including custom tax during the import, unless restricted by mandatory consumer law (e.g. if you have received the wrong product).

All returns made form a NON-EU country must declare the returned product(s) as '' RETURN GOODS '' as we're unable to pay the import tax that will otherwise be applied on return.

We are now offering a Royal Mail return service at a preferred rate to UK customers, and we will deduct this fee of £5.99 from your refund. You can download & print an EpicTV return label HERE. (Please note that we cannot offer this service for the Channel Islands, Isle of Man. We are really sorry but any exchange order return with this service will be refunded directly.)
When using the Royal Mail return service please note that additional return costs may apply for oversized and/or overweight packages. Such additional costs must be paid for by the return sender when initiating the return process. These excess costs will not be refunded by us.

To start your return, simply click below and follow the step-by-step instructions and join the claim form along with your return.



Warranty Policy

Here are two simple steps to returning your products under warranty with EpicTV:

  1. Before making any return Contact us with the following info.

    • Order or invoice number
    • The following pictures to assist with the claim:
      - a picture that clearly shows the fault
      - a picture of the top/front of the product
      - a picture that shows the bottom/back of the product
      - a picture of the sizing label
      - (shoes only) a picture of the tip of each shoe.
    • A short description of the fault

    This way we can work out what the problem is and whether a return will be possible. Any items sent back for warranty without prior contact will not be accepted.

  2. Once the warranty is approved an EpicTV customer service representative will send you the return authorisation. At this point, you can post the product back to us.
    Please make sure your product is in a clean and reasonable state as this will make it easier process a warranty claim. Some warranty claims can take between six to eight weeks to be completed.

Warranty Exceptions

Damage:

If a product is damaged due to poor care or improper use, the damage will not be covered under warranty.

Loss and Theft:

Products that have been lost or stolen are not covered under warranty.

Altered Products:

Customised items cannot be warrantied because they have been adapted from their original state.

If you have any questions, don’t hesitate to send an email to support@epictv.com. We’re happy to guide you through the process and help with any issues you might have.

Return Address Detail

EpicTV
Unit 8 Whitehall Trading Estate
Gerrish Avenue, Bristol BS5 9DF
United Kingdom

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